Returns & Refunds
Please note that orders cannot be canceled once placed.
We accept returns of eligible online purchases within 14 days of delivery. Items must be unworn, unwashed, and unaltered, with all original tags attached and the itemized invoice included. Footwear and accessories must be returned in their original packaging and in new condition.
For mailed returns using our prepaid label:
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A $15 return fee applies to refunds issued to the original form of payment.
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A reduced $10 return fee applies when store credit is selected.
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Exchanges and Shop Now purchases include complimentary return shipping.
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If an exchanged item is subsequently returned for a refund, the $15 return fee applies.
Original shipping costs are nonrefundable and may be deducted when an order that received complimentary shipping is returned in full. This cost is typically $10.
All sale items, as well as fragrances, candles, sleepwear, lingerie, eyewear, and jewelry, are final sale and not eligible for return or exchange. Special orders and price matches are also final sale. Certain promotions may be eligible for exchange or store credit only—please refer to the individual promotion details.
Returns received outside the 14-day window or items returned in non-compliant condition may be refused or subject to a 50% restocking fee.
Return fees are waived for defective or incorrectly shipped merchandise.
RETURNS MAY BE SENT TO:
Romi Boutique
624 Emerson Street
Palo Alto, CA 94301
Eligible online purchases may also be returned in person at our boutique. We are not responsible for lost or missing return packages.
PROCESSING
Returns are inspected upon arrival. Refunds are issued to the original form of payment for the eligible merchandise total, less any applicable return fees and nonrefundable shipping costs.
Please allow up to 10–14 days for your return to be processed after it is received.
