What is your return policy?

We will be happy to accept returns for online orders for a full refund minus the original cost of shipping within 14 days of you receiving the merchandise.

  • Item(s) must be unworn, unwashed and unaltered from their original form
  • Price tags must be attached and original itemized receipt included
  • Purchaser is responsible for return shipping costs
  • All footwear and accessories must be returned in the original box provided, in original condition.

All sale items as well as lingerie and masks are final sale.

Please send returns to: Romi Boutique, 624 Emerson Street, Palo Alto, CA 94301 or return them to the boutique in person.

We are not responsible for missing packages.


How are returns processed?

We will refund the method of payment you used for the original purchase for the purchase price of the merchandise minus the shipping costs.

Please allow up to 2 weeks for your return to be processed.