What is your return policy?

We will be happy to accept returns for online orders for a full refund minus the original cost of us shipping the item to you within 14 days of you receiving the merchandise.

  • Original cost of shipping is estimated to be $12 unless a different delivery speed is selected
  • Item(s) must be unworn, unwashed and unaltered from their original form
  • Price tags must be attached and original itemized receipt included
  • Purchaser is responsible for return shipping costs
  • All footwear and accessories must be returned in the original box provided, in brand new condition

All sale items as well as lingerie, glasses, jewelry and masks are final sale.

Please send returns to: Romi Boutique, 624 Emerson Street, Palo Alto, CA 94301 or return them to the boutique in person.

We are not responsible for missing packages.


How are returns processed?

We will refund the method of payment you used for the original purchase for the purchase price of the merchandise minus the shipping costs.

Please allow up to 2 weeks for your return to be processed.